Annual report finds top engagement drivers shifted significantly during 2020HONG KONG SAR - Media OutReach - 8 February 2021 - New research released today by Qualtrics, the leader in employee experience (EX) and creator of the experience management (XM) category, has revealed significant shifts to the drivers of employee engagement in Hong Kong in 2021. According to the 2021 Hong Kong Employee Experience Trends Report, four of the top five employee engagement drivers changed over the last year. Feeling organisational changes are managed well, having in place processes allowing employees to be as productive as possible, and resources to explore new ideas emerged as the new top three drivers of engagement in the country. Open and honest communication, and confidence in senior leadership - last year's top driver - completed the top five. The engagement drivers to drop out of the top five were a clear link between work and the company's strategic objectives, managers who help employees with career development, opportunities for learning and development, and recognition for good work. Employee engagement in Singapore on the rise While global employee engagement levels rose 13% in the last year (66% in 2020 vs. 53% in 2019), engagement of employees in Hong Kong fell to 57% in 2020, from 63% in 2019. An important contributor to overall employee experience, well-being continues to be a priority for workers across the globe and is predicted to be a key trend for organisations in 2021. Among employees in Hong Kong, more than six in 10 (62%) rated their well-being as favourable, just below the global average (67%). Most notably, a sense of belonging at an organisation has the greatest impact on overall wellbeing. Employees in Hong Kong who feel like they belong are more than 3x as likely to rate their well-being favourably (80% vs 26%). Lauren Huntington, EX Solutions Strategy, Qualtrics Southeast Asia, …
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Qualtrics’ Employee Experience Trends reveals ‘belonging’ key to employee engagement in Singapore in 2021
Annual report finds top engagement drivers shifted significantly during 2020SINGAPORE - Media OutReach - 8 February 2021 - New research released today by Qualtrics, the leader in employee experience (EX) and creator of the experience management (XM) category, has revealed significant shifts to the drivers of employee engagement in Singapore in 2021. According to the 2021 Singapore Employee Experience Trends Report, four of the top five employee engagement drivers changed over the last year. Creating a sense of belonging, and continually improving ways of working emerged as the top two drivers of employee engagement. Confidence in senior leadership - which was second in last year's list - ranked third, followed by managers role modelling effective collaboration with other teams, and effective collaboration between teams. The engagement drivers to drop out of the top five were a clear link between work and the company's strategic objectives, managers who help employees with career development, opportunities for learning and development, and recognition for good work. Employee engagement in Singapore on the rise Despite the challenges faced by businesses and government in 2020, overall levels of employee engagement in Singapore increased to 56% in 2020, from 47% in 2019. This is in line with the global average, which rose 13% in the last year (66% vs. 53%). Intent to stay with an organisation three years or more also increased to 56%, from 43% in 2019. Well-being, which is an important contributor to overall EX, continues to be a priority for workers and is predicted to be a key trend for organisations in 2021. A sense of belonging is of particular importance in the context of well-being. Singapore employees who feel like they belong are more than 4x more likely to rate their well-being favourably than those who feel like they don't belong (75% vs. 18%). Despite this, only 56% of employees in …
