Temenos has been building out the big data capabilities for both Techcombank and Sacombank Dramatic advances in big data, cloud computing, and AI are transforming the customer experience, leading to a defining moment for the financial institutions who are quick to embrace them to be able to generate greater insights into what their clients want and deliver a wider range of tailored products more efficiently and cost-effectively. In developing economies like Vietnam, with a fast-growing, digitally savvy population and a financial services industry that is not beset by legacy systems, banks are especially well-positioned to apply these advances quicker than their more established international peers. The COVID-19 pandemic has galvanised the adoption rate of new technologies. Banks need to reimagine their channels boldly, anchored in an integrated vision for distribution. Knowing what your clients want – and rapidly tailoring products for them Across several industries, for instance in retail, the separation between the “factory” where products are made and the “shop floor” where they are consumed has been growing as supply chains, means of distribution, and marketing reach have all advanced dramatically. In turn, this has created economies of scale, meaning that suppliers can offer a wider variety of better products to their customers anytime, anywhere. Banks are no different in this respect. The most recent advances in computing power have generated the ability to add distribution networks and access new customers remotely, which is transforming these businesses. Techcombank is one of Temenos’ longest-standing clients in Vietnam. Temenos’ work with Techcombank has enabled it to build its physical branch network as well as its online offering – the more personalised and efficient customer service has also resulted in growth in profitability per customer. Banks, more than any other industry, are poised to …
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Globe Telecom accelerates Cloud journey with AWS
AWS solutions are used in digital transformation journeys across the globe Globe is drawing on AWS’s broad and deep portfolio of cloud services, including compute, databases, analytics, machine learning, and customer engagement to enrich the lives of Filipinos by connecting more communities to the internet to enable to access digital finance, healthcare, and education services. To date, Globe has migrated carrier-grade and mission-critical applications, including contact centre operations, customer analytics, network and service assurance systems, and infrastructure operations, monitoring, and security, from its on-premises data centres to AWS. The telecom company continues to migrate applications to AWS to further modernise its technology infrastructure and innovate new services. By leveraging AWS, Globe Telecom reduced the time required to provision new infrastructure resources from more than two months to less than two days, increased app performance by 15 times, and reduced infrastructure maintenance and operation costs by 30 per cent. Using Amazon Connect, a cloud-based contact centre, Globe developed better ways to serve their customers and more efficiently answer customer questions, helping more customers get connected to the internet via a seamless online experience. Globe transitioned more than 3,000 customer service agents from its legacy, on-premises Avaya contact center to Amazon Connect to innovate new customer service features that integrate with the open Amazon Connect platform. Globe uses Amazon Polly, a machine learning service that turns text into lifelike speech, to help customers that call Globe with service inquiries such as bill payments or updating subscription details. Using Amazon Lex, a service for building conversational interfaces into any application using voice and text, Globe built an AI-powered customer service chatbot named Gie of Globe, connected to Globe CRM platforms, in only twelve weeks. Gie supports self-service …
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Technology – key for 30Shine’s rapid development
Technology has helped 30Shine quickly expand its operations. — VNS Photo The application of technology, especially Amazon Web Services (AWS) Cloud, has helped Vietnamese-run 30Shine – one of the hair-salon chains for men – expand both home and abroad. Established in 2015, 30Shine has become a phenomenon for men because of a new haircut experience accompanied by many steps of care exclusively for men. In the past, 30Shine had only a few stores located along a number of large streets that cater to the stars and connoisseurs. The chain now has 80 stores serving young people in 20 cities and provinces nationwide with a total staff of more than 3,000. 30Shine has also expanded its multinational system when operating its first overseas store in Bangkok, Thailand in 2019. All 30Shine operations are managed through a single system. 30Shine is creating a modern business model that combines two elements of fashion and technology. Bui Quang Hung, co-founder and marketing manager of 30Shine, said: “With traditional management, business owners can directly manage several stores. But when the number of hair salons reaches 80, spread across 20 cities nationwide like 30Shine, this is impossible. Therefore, 30Shine management has considered technology as the core competitive element. “Through a smartphone or computer, we can control each store, instantly assess efficiency, forecast sales, number of customers, performance of the day. We can easily control a hair shop in Thailand thanks to technology," Hung added. The demand for men's haircuts at the end of the year increased so the system was always overloaded, requiring 30Shine to be upgraded in terms of technology. But if you continue to use a physical server system, it will be costly, not to mention time-consuming and not flexible enough to deploy. “The 30Shine management board made a bold decision to immediately apply cloud computing of Amazon Web Services - an advanced and relatively new …
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