Lawrence Liu, general manager for Asia-Pacific Sales (SAP) Operations at Keysight Technologies The demands placed on research and development (R&D) engineers have proliferated in recent years, as the landscape becomes more complex with increased time pressures to bring new products and services to market. There are growing incidences of workflow issues related to the use of testing equipment, whether because equipment has been misconfigured, test engineers lack the necessary training or knowledge, or environmental interoperability or equipment failures cannot be debugged and resolved quickly enough. This materially adds to the intensity of development cycles. The survey, conducted by Dimensional Research, consisted of 305 R&D engineers from a range of global organisations, including those in the technology and telecoms sectors. The results were clear – more than 90 per cent of companies have experienced revenue loss because of preventable delays related to testing and measurement equipment. For more than half (53 per cent) of companies – that revenue loss amounts to more than $100,000 of waste per day, waiting to resolve technical support issues. Loss of time results in loss of money. So how did this situation arise, and what can be done about it? Test cases increase by orders of magnitude To remain competitive, companies must eliminate obstacles that cause delays. Design complexity, frequent design changes, and unfamiliar new technologies with rapidly developing standards can force engineers to troubleshoot technical issues on the fly. Product or service development schedules do not account for time required to troubleshoot and debug such issues. To maintain aggressive schedules, they must do so without the right resources, training, or expertise. In the past, engineers would develop a deep familiarity with test equipment design and test standards. Today, they simply do not have the time to research how their test equipment works, …
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