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Viettel Hau Giang Director Nguyen Truong Giang said this is the first province in Vietnam to employ artificial intelligence in order to provide such a service. The automated call centre will provide people and enterprises with necessary information such as the required papers, processing agencies, processing times and fees, before they proceed with public services, helping save cost and time. Giang said the call centre is completely automated, operates around the clock and can handle 6,000 calls at one time. Speaking at the launch ceremony on April 8, Hau Giang Chairman Dong Van Thanh said the establishment of the automated call centre reflects the province’s determination to create breakthroughs in administrative reform and a favourable environment to attract investment. The public service centre and automated call centre are expected to help Hau Giang Province provide public services in the shortest time possible and in a more professional manner. …

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Minister of Information and Communications Nguyen Manh Hung has emphasized that the biggest fear of youth is wasting time without learning anything valuable. Young people should get involved, and do what they never thought they could do. This was the message in a speech given by Mr. Hung at a youth event of the Viettel Group, when he was still Viettel’s General Director. VietNamNet would like to introduce the speech: Minister of Information and Communications Nguyen Manh Hung. Today, we are immersed in the atmosphere of Viettel youth, which is an atmosphere of creativity, daring to commit, being unafraid of difficulties, and full of aspirations. Each of us has only one life to live on and each life has only one passage called youth. Youth is also the time when people have the most opportunities to try their best. Youth in general and Viettel’s young people in particular have in hand the most valuable asset which is time. And many young people in Viettel do not let time pass by meaninglessly. They are brave to engage in things that even they do not think they can do. Today's world has changed a lot. The power and the way people use their powers have also been changing day by day and hour by hour. Artificial intelligence, Internet of things, social networks ... can make us stronger but can also engulf us at any moment. In the age of Internet, we can easily connect with millions of people but we are losing connection with ourselves, living without purpose, living under popular trends, not knowing what is valuable to us, not knowing what is our true strength. Today's young generation has a lot of strength but also faces many challenges. That means your generation has a lot of things to do. Our generation gave birth to Viettel, but the day when we leave Viettel will come. The responsibility today is all with you, with the younger generation Viettel. The wisdom of your generation is the wisdom of Viettel. No one else but you are the future of …

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Thoughts return to stronger rail options. Source: freepik.com Although the Ever Given container ship was rescued one week after being stranded in the Suez Canal in Egypt, the trading world remains rocked as hundreds of billions of US dollars has evaporated in the wake of the global trade system significantly relying on this narrow canal. The incident has also posed questions on developing other transportation channels, in which trans-continental rail routes may be top of the list. “One of the most effective channels is to develop a rail route running through Asia and Europe. This would be very good for exporters in Vietnam,” said Tran Thanh Hai, deputy director of the Ministry of Industry and Trade’s Agency of Foreign Trade. It is now recommended that exporters should consider and take advantage of the current rail route connecting Vietnam through China to Kazakhstan, Russia, Belarus, Poland, and Germany. From Germany, the goods can be transported to other European markets. Currently if goods are transported via this rail route, it would take a month from Vietnam to Germany, with a cost of $8,000-9,000 per container, which is higher than the $6,000-8,000 for sea transportation which can take up to 50 days. However, the existing difficulty is the difference in railway widths and also standards of the trains themselves. The width of Vietnam’s railways is one metre, while that of other nations is around 1.4m. Moreover, trains in Vietnam cannot accommodate a huge volume of goods at the same time – each train can carry a maximum of 90 tonnes of goods for 15 compartments. If exporters want their goods transported by trains from Vietnam to overseas markets, they will have to change trains many times, meaning higher costs. These factors currently make it difficult for Vietnam to boost the transportation of goods by train to other international markets. Kazakhstani Ambassador to Vietnam Yerlan Baizhanov previously told VIR that Kazakhstan, China, and …

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