Improvements customer service

To meet the demand of domestic trading and import-export activities, the logistics sector is working towards professional and competitive services meeting international standards, in which smart logistics development is considered the key solution. A Vietnam Post bonded warehouse. Local logistics firms have been increasingly aware of the need to speed up digital transformation and apply technology to their business operations— Photo courtesy of the company According to Director of the Import-Export Department under the Ministry of Industry and Trade Phan Văn Chinh, local logistics firms have been increasingly aware of the need to speed up digital transformation and apply technology to their business operations, aiming to cut cost and increase competitiveness. Supply chain director at Nestle Vietnam Nguyễn Trần Hoàng Yến said that digitalisation has helped the firm better connect with the global market and optimise goods transport and distribution activities in … [Read more...] about Smart logistics key for competitiveness improvement: experts

Can you provide a comprehensive overview of the scale of Exness and shed light on the intricacies involved in managing such a vast operation? To grasp the scale of our business, let’s consider the foreign exchange industry as a whole. On average, approximately $7.5 trillion is traded daily in the foreign exchange market. When we focus specifically on the retail segment, which pertains to individual traders, it amounts to around $1 trillion traded per day. Damian Bunce, chief trading officer for Exness Exness, in comparison, handles approximately $150 billion in daily trades, representing roughly 15 per cent of the retail market. This provides a glimpse into our overall scale and market presence. Managing a business of this magnitude requires a significant emphasis on technology. With a staggering 300 million orders executed each month, the efficient processing of such a substantial volume demands a robust and sophisticated technical infrastructure. … [Read more...] about Committed to a bold and seamless service

VPBank’s Mochizuki Masashi (centre) received a trophy at last week’s investment conference hosted by VIR Foreign customers of VPBank can now enjoy more corporate financial services, at the same time being indirectly supported to retain talent through specialised financial products and solutions which are designed to bring their staff the best financial service experience and satisfaction. At VIR’s investment conference last week, Mochizuki Masashi, head of the FDI Centre at VPBank, said that in an effort to expand the foreign customer segment, banks not only provide capital or cash flow management services, as well as revenue and expenditure management for foreign-invested enterprises (FIEs) operating in Vietnam, but also have to meet the financial needs of their employees at different levels. Masashi delivers his remarks at the investment conference in Hanoi As per Masashi’s account, these needs are diverse, from setting up accounts and opening credit cards to … [Read more...] about VPBank meeting the needs of foreign customers

Goods loading at Delta International JSC in Hanoi (Photo: Hanoimoi.vn) Hanoi (VNA) – To meet the demands of domestic trading and import-export activities , the logistics sector is working towards professional and competitive services meeting international standards, in which smart logistics development is considered the key solution. According to Director of the Import-Export Department under the Ministry of Industry and Trade Phan Van Chinh, local logistics firms have been increasingly aware of the need to speed up digital transformation and apply technology into their business operations, aiming to cut cost and increase competitiveness. Supply chain director at Nestle Vietnam Nguyen Tran Hoang Yen said that digitalisation has helped the firm better connect with the global market and optimise goods transport and distribution activities in the domestic market. Nestle has launched its Cargoo app to connect manufacturers, importers and shipping lines, enabling them to … [Read more...] about Smart logistics key for competitiveness improvement: Experts

The higher competitive pressure make domestic enterprises have more experience and motivation to improve their business capacity, product quality, service quality, and ability to capture the market. Vietnam is a high potential retail market with a size likely to grow to 350 billion USD by 2025. Retail trade will contribute 59% of the total domestic product sales. When foreign enterprises invest in Vietnam, they will improve in their distribution networks in the country and for export. Major retail channels such as AEON, Big C, and MM Mega Market have not only sold Vietnamese goods in their supermarkets but also exported them. As Vietnam has a population of 100 million people with a young population making up about 50%, retailers see big opportunities when investing in both conventional commerce and e-commerce. According to trade experts, not only Thailand but also many other foreign retail businesses and domestic ones such as Saigon Co.op and Wincommerce have expanded their … [Read more...] about Retail businesses improve quality to gain competitive advantage

Illustrative image (Photo: baochinhphu.vn) HCM City (VNS/VNA) - Companies in Vietnam ranked higher than the global average in taking a strategic, consistent or radical approach to digitalising customer experience and engagement, said Singapore-based financial services group DBS. At 68%, Vietnam ranked second in this area out of the 10 markets surveyed, 4% higher than the global average. The research said that about 63% of Vietnamese companies were satisfied that digital transformation was helping them achieve overall profitability, followed by providing improved customer insight at 61% and overall competitiveness at 57%. More than half said they have been using digital technology in customer service and engagement effectively. The findings also revealed that 35% of Vietnamese companies were in the ‘developing leaders’ category in terms of digitalising their customer engagement, with great potential for high transformation performance down the road. Some 12% were categorised … [Read more...] about Vietnam ranks high in digitalisation: research

Participants listen to an introduction about the application of advanced technology in water supply and management at the event. (Photo courtesy of Sawaco) HCM City (VNS/VNA) - Science and Technology Week 2023 ( Water Week 2023) in HCM City is introducing the latest scientific knowledge and experiences in water supply and management from around Vietnam and the world. The event is being held by Saigon Water Supply Corporation (Sawaco) from May 22 to 25 as part of its celebration of the 18th anniversary of its establishment (May 24, 2005 - May 24, 2023). The event aims to accelerate progress in the city’s processes related to water supply and management, and raise public awareness of the role played by research and development in the field. An exhibition is being held during the event to display products and innovative solutions for water-related crisis in the 2021-2023 period. Several workshops will be held to share new ideas, learn from each other and … [Read more...] about Water Week to introduce latest scientific knowledge and experiences in water management

Participants listen to an introduction about the application of advanced technology in water supply and management at the event. — Photo courtesy of Sawaco Science and Technology Week 2023 (Water Week 2023) in HCM City is introducing the latest scientific knowledge and experiences in water supply and management from around Viet Nam and the world. The event is being held by Saigon Water Supply Corporation (Sawaco) from May 22 to 25 as part of its celebration of the 18th anniversary of its establishment (May 24, 2005 - May 24, 2023). The event aims to accelerate progress in the city’s processes related to water supply and management, and raise public awareness of the role played by research and development in the field. An exhibition is being held during the event to display products and innovative solutions for water-related crisis in the 2021-2023 period. Several workshops will be held to share new ideas, learn from each other and collaborate on innovative solutions in … [Read more...] about Water Week to introduce latest scientific knowledge and experiences in water mangement

The financial report for the first quarter of 2023 of VietinBank showed the bank’s positive business results were greatly contributed to by the good control of expenses. The bank’s CIR was cut to 25.3% from 27.2% in the same period last year. Thanks to the cost reduction, the bank’s net profit from business activities reached more than 12.7 trillion VND, up 24% over the same period of 2022. At VIB, the CIR ratio dropped sharply from 35.3% to 31.8% in Q1 2023. The good cost control helped VIB's net operating profit reach 3.36 trillion VND in Q1 2023, up 25.6% over the same period last year. ACB is also one of the banks that reduced significantly the CIR ratio in the first quarter of this year from 40% to 31.6%. The bank's operating expenses also fell 8% year-on-year to 2.5 trillion VND while operating income increased by 15.6% to 7.92 trillion VND. Statistics from the financial statements of 28 banks in Q1 2023 showed their current CIR ratio had a significant difference. Effective … [Read more...] about Banks improve costs to income ratio thanks to digital transformation

Dat Bike places great importance on listening to customer feedback. Through which channels has the company been listening? Dat Bike receives customer feedback through various channels, including both online and offline channels. In terms of online channels, there are the Dat Bike customer service hotline, the company Facebook fan page, and the Dat Bikers community group on Facebook with nearly 21,000 members. Additionally, the company also receives direct feedback from customers at its stores. Here, customers can test ride bikes and experience the features to evaluate the quality of Dat Bike's product lines. Son Nguyen, CEO of Dat Bike After receiving suggestions, the Dat Bike team discusses, researches, and improves the products to address any limitations. And ultimately, the most appropriate "answer" will be reflected in the product quality after each upgrade. How does Dat Bike handle negative feedback and comments? The company believes that customers are … [Read more...] about Dat Bike: continuously upgrading for greener transportation