Illustration by Trịnh Lập Khánh Dương A GrabFood courier in HCM City is unlikely to forget the day when he stood alone on a street with 40 cups of milk tea desperately trying to call his customer. No one appeared to pick up the order. The driver received only VNĐ18,000 (US$0.8) as a delivery fee but had to pay VNĐ1.6 million ($68) in advance for the tea and did not know what to do when the order was cancelled only a few minutes before he reached the delivery address. He reported the case to GrabFood and was told they were trying to deal with it. “When we confirm that customers have cancelled the order, we will try to provide the best support for drivers including paying compensation,” a representative from GrabFood said after the incident. Not long after that, after ordering 20 cups of milk tea worth VNĐ1.2 million ($51), a girl in HCM City texted the driver … [Read more...] about Who will pay the price for cancelled online orders?