Vietbank and NAPAS’ agreement plays a critical role in building smart city infrastructure in Viet Nam as it helps improve transparency, revenue management and customer experience, which help encourage the use of public transport. … [Read more...] about Vietbank works with NAPAS on contactless payments
How concept sprints can improve customer experience innovation
Bochmann: COVID-19 has completely halted tourism activities, not only in Vietnam but pretty much the whole world. I don’t think that people outside the tourism industry completely understand how big the disruption is and how many people this affects. It’s not just hospitality workers in hotels and travel/tour operators (which number in the thousands), but also the families that rely on them to fill their rice bowls at home. For every hotel worker, travel/tour operator, there are also about four merchants, suppliers, farmers, shop owners, and drivers that rely on tourists to come to Vietnam and holiday or conduct business meetings, conferences, and exhibitions. … [Read more...] about How should Vietnam prepare for post-pandemic tourism recovery?
HÀ NỘI — The National Single Window system developed by Viettel Solutions, which helps digitalise all documents and processes in customs clearance, has been given the Sao Khuê Award 2020 in the e-government category – the most prestigious honour for the Vietnamese IT and software industry. … [Read more...] about National Single Window system honoured at Sao Khuê Awards 2020
In the list of 154 models subject to registration fee adjustment under Decision No.452/QD-BTC effective from April 3 on adjusting registration fees for automobiles and motorbikes, registration fees for passenger cars or cars with less than nine seats were 12 per cent in eight provinces and cities (Hanoi, Quang Ninh, Haiphong, Lao Cai, Cao Bang, Lang Son, Son La, and Can Tho), while it is 11 per cent in Ha Tinh and 10 per cent in Ho Chi Minh City, Danang, and other cities. The charge is now 7.2 per cent for a pickup truck in the first group of cities/provinces, 6.6 per cent in Ha Tinh, and 6 per cent in other cities. … [Read more...] about BUSINESS NEWS HEADLINES MAY 30
The result of these multiple, simultaneous, and severe challenges far exceeded our expectations. Howe er, in a matter of weeks, we were able to launch programmes to help support clients and customers across our network, move 70 per cent of our 85,000 staff to work from home, and ensure that our processing capabilities and risk controls made a seamless transition. That we did so is a testament to the agility of our people – those in IT, customer service, facilities management, and dozens of other teams who put all else aside to make sure we were there for those who rely on us. … [Read more...] about Resilience, agility and humanity: some lessons from the pandemic