How banks can improve customer service

A customer uses QR code for payment at Con market in the central city of Da Nang. — VNA/VNS Photo Van Dung The State Bank of Viet Nam (SBV) has requested banks, branches of foreign banks, and providers of intermediary payment services to take steps to continue promoting cashless payments and the implementation of the national digital transformation programme. The move is also set to help with the plan on developing the application of resident data and electronic identification and authentication to serve national digital transformation for the 2022 - 25 period, with a vision to 2030. In its Document No 3956/NHNN-TT, the SBV asked banks, foreign banks’ branches, and intermediary payment service providers to continue considering and offering preferential programmes and policies on payment and intermediary payment service fees to customers, and exempt account maintenance fees as well as cash withdrawal fees for the customers entitled to the social security policy. They were told … [Read more...] about Central bank demands stronger promotion of cashless payment

Nguyen Minh Tam (R), deputy CEO of Sacombank, receives the "Outstanding Retail Banking" and "Outstanding Bank for Community" awards at a ceremony in HCM City last week. — Photo courtesy of the bank Sacombank won the awards for Retail Banking and Bank for Community at the 2022 Vietnam Outstanding Banking Awards that were given away in HCM City last week. It was for a sixth consecutive year that Sacombank won the awards given by the International Data Group, the Vietnam E-Commerce and Digital Agency, the Vietnam Banks Association, and other organisations. Sacombank won the "Outstanding Retail Banking" award for achieving consistent customer growth -- with its customer base topping 15 million by the end of 2022 -- and having large transaction, ATM and merchant networks and diverse products and services. It offers more than 250 products and services for individuals and corporate customers and has linked up with 110 banks and 30 e-wallets for money transfer. It won the … [Read more...] about Sacombank, Vietbank honoured at Vietnam Outstanding Banking Awards

Speakers at a meeting in HCM City on Monday to discuss ways for the city to attract remittances and investment. — Photo danviet.vn HCM City will improve its business climate and create favourable conditions to attract remittances and investment, said a city official. Speaking at a meeting on Monday, Nguyen Duc Lenh, deputy director of the State Bank of Viet Nam (SBV) HCM City branch, said the city planned to enhance monetary and foreign exchange policies and remittance services. Options for remittances include money transfers, cheques, bank transfers, prepaid cards and several other ways of sending money without a bank account. "Besides foreign investment (FDI), remittances are a major source that helps ensure the foreign currency supply and stabilise the national foreign exchange reserves," he said. Financial and banking expert Nguyen Tri Hieu said Viet Nam should ensure stable macroeconomic policies to increase the confidence of overseas Vietnamese to send back money for … [Read more...] about HCM City seeks to attract remittances, investment

Latest figures from the central bank show that in late February the on-balance sheet non-performing ratio of the banking system stood at 2.91 per cent, an increase compared to 2.46 per cent in late 2016, 1.49 per cent in late 2021 and most recently, 2 per cent in late 2022. However, according to a State Bank of Vietnam (SBV) assessment, several sorts of debts have the potential to be turned into bad debts in the future, such as investment into corporate bonds for debt restructuring, hard-to-collect receivables, among others. “If such debts were considered, the non-performing loans (NPLs) ratio of the system might reach 5 per cent of total outstanding balances,” said SBV Governor Nguyen Thi Hong. One positive point is that credit institutions have been taking practical measures to ensure operational safety through boosting their loan loss reserve (LLR) funds for their bad debts . Accordingly, credit institutions have maintained a fairly high LLR ratio approximating … [Read more...] about How bad debts influence lending rates

Apple's resilient iPhone sales and Samsung's dominance amidst declining market According to Counterpoint Research, the smartphone market has been impacted by the recent economic difficulties. The report indicates that amidst challenging business conditions, retailers have had to revise their expansion plans and reassess their business strategies. Retail stores have reduced operating hours and lowered salaries due to the reduction in customers since the Lunar New Year. Initially, original equipment manufacturers misjudged the demand, resulting in high inventory levels. Subsequently, realising the actual situation, they rushed to offer discounts to clear the excess stock. All phone manufacturers, except for Apple, experienced a decline in sales in Q1. Glen Cardoza, a senior analyst at Counterpoint Research stated, "The recovery of smartphone demand in Vietnam is expected to be slow in the second quarter of 2023 and will require time while the economy continues to face numerous … [Read more...] about Apple’s resilient iPhone sales and Samsung’s dominance amidst declining market

A worker collect latex at a rubber plantation in Lai Chau Province. — VNA/VNS Photo Vietnamese rubber exports to South Korea in the first four months of 2023 totalled 12,470 tonnes, valued at US$18.92 million, up 5.6 per cent in volume but down 15 per cent in value year-on-year, according to statistics from the General Department of Customs. Viet Nam's natural rubber is the primary product exported to South Korea. Particularly, the SVR 10 accounted for the largest portion of the total exported rubber, 28.05 per cent, followed by SVR CV60 and SVR 3L with 24.53 per cent and 14.44 per cent, respectively. The drop in value is attributed to the sharp decrease in average export price of all types of rubber over the same period in 2022. Thailand, Indonesia, China, Viet Nam, and the Philippines are the top five rubber suppliers to South Korea, with Viet Nam ranking fourth. However, the Vietnamese rubber market share is shrinking here, while the market shares of Indonesia, China, … [Read more...] about Viet Nam is South Korea’s 4th largest rubber supplier

President Vo Van Thuong greets the revolution contributors from Vinh Long province in Hanoi on May 30. (Photo: VNA) Hanoi (VNA) – President Vo Van Thuong had a meeting with a delegation of 70 revolution contributors from the Mekong Delta province of Vinh Long in Hanoi on May 30. The Vinh Long delegates include war invalids, those used to be imprisoned by enemies or affected by Agent Orange/dioxin, martyrs’ relatives, and families of revolution contributors. Appreciating the Party, State, and society’s attention and assistance to revolution contributors nationwide, including those in Vinh Long, they said they have always stayed united and made efforts to improve their life, contribute to local and national development, and join hands with authorities in repatriating martyrs’ remains and building, upgrading monuments to martyrs. They pledged to uphold revolutionary traditions, set good examples, and educate younger generations on the traditions so that Vinh Long will … [Read more...] about State leader hails dedications by Vinh Long revolution contributors