Lazada was the most complained-about e-commerce website in 2017 The Ministry of Industry and Trade (MoIT) has just issued several warnings that some multi-level companies offer very popular food products on the market with new forms of distribution. The warning calls attention to the risk that consumers may be cheated. MoIT said that there are numerous fraudulent multi-level businesses that do not actually distribute anything. They remain only a network of sellers that get-by through continuous recruitment. These companies usually deliver the wrong products, low-quality items or fake goods that are different from the advertisements on their websites. Sometimes they post fake prices or cancel a successful order without any explanation. Their products have no labels and the companies cannot provide invoices, and food and functional food items are not preserved carefully to ensure quality. Customer claims Lazada promotion to be fake Lazada promised handing out gift rice cookers … [Read more...] about Lazada to be inspected soon
Complaint letter to service provider
Level: Pre-intermediate and above Brief description: In the last lesson we practiced writing a letter of complaint. This lesson practices the language of dealing with complaints. It will be particularly useful for students who may need to deal with correspondence in their work. KEY CONCEPT: A customer making a complaint is a dissatisfied customer. When we respond to a complaint, our aims are: • to make our customer satisfied; • to make our customer loyal. We can do this by: • showing we have listened and understood the complaint, and that we take it seriously; • explaining how the problem arose; • explaining what action we will take to remedy the situation; • making an offer. Understanding the letter of complaint In the last lesson you wrote a letter of complaint about a hotel stay. Compare your letter to the letter below. Dear Mr Geiger I am writing to complain about my visit to your hotel. I stayed with you for two nights on the 25th and 26th May this … [Read more...] about Responding to a letter of complaint
Level: Pre-intermediate and above Brief description: This lesson helps you practice writing a letter of complaint. KEY CONCEPT: A complaint letter should be polite and courteous, but clear and direct. Look at the sample letter below and answer the questions that follow. Understanding the model 1. What product or service did the customer buy? 2. What problems did the customer experience? 3. What were the effects of these problems? Did the customer have extra costs because of them? If so, how much? 4. What does the customer want the supplier to do? Answers 1. The customer bought a package tour of Thailand. 2. The customer’s flight was overbooked; she had to take a taxi to the hotel. The customer’s room had been given to someone else. 3. The customer had to wait 4 hours at the airport, she had to pay $30 for a taxi and $25 extra per night for a different room. 4. The customer wants the supplier to apologise and refund her the extras she paid during the tour. Analysing the … [Read more...] about How to write a letter of complaint?
VietNamNet Bridge - Rumors have been spread out that Air Mekong, a private airline, may have to stop flying because of the big debts it cannot pay to partners. Providing its first commercial flight in late 2010, Air Mekong has incurred the bigger loss than estimated, becoming a big debtor of aviation service providers. Air Mekong has to stop flying? A senior executive of Vinapco, the air petrol provider, on January 3 confirmed with Nguoi lao dong's reporters that Air Mekong recently cannot make payment for fuel on schedule. Therefore, Vinapco has sent a document to the management agencies to report about this. It seems that Vinapco has taken a cautious step when reporting the case to the watchdog agency. If Air Mekong continues refusing to pay debts, Vinapco would stop providing air petrol to Air Mekong under the business contract signed between the two sides, while it would not be accused of "deliberately interrupting air traffic." Vinapco has learned the lesson … [Read more...] about Air Mekong receives letters from creditors
Global hacking movement Anonymous has called for protesters to take to the streets in 16 cities around India on Saturday over what it considers growing government censorship of the Internet. This file photo shows an image on a wall, representing Anonymous Guy Fawkes mask. On Wednesday, the Anonymous forum fired an opening shot by attacking the website of India's state-run telecom provider MTNL, pasting the logo of the group -- the mask of 17th century revolutionary Fawkes Photo: AFP The call for demonstrations by the Indian arm of the group follows a March 29 court order issued in the southern city of Chennai demanding 15 Indian Internet providers block access to file-sharing websites such as Pirate Bay. The order has resulted in access being denied to a host of websites that carry pirated films and music among other legal content, including www.isohunt.com and www.pastebin.com. On Wednesday, the Anonymous forum fired an opening shot by attacking the website of state-run telecom … [Read more...] about ‘Anonymous’ hackers to protest Indian Internet laws