Lazada was the most complained-about e-commerce website in 2017 The Ministry of Industry and Trade (MoIT) has just issued several warnings that some multi-level companies offer very popular food products on the market with new forms of distribution. The warning calls attention to the risk that consumers may be cheated. MoIT said that there are numerous fraudulent multi-level businesses that do not actually distribute anything. They remain only a network of sellers that get-by through continuous recruitment. These companies usually deliver the wrong products, low-quality items or fake goods that are different from the advertisements on their websites. Sometimes they post fake prices or cancel a successful order without any explanation. Their products have no labels and the companies cannot provide invoices, and food and functional food items are not preserved carefully to ensure quality. Customer claims Lazada promotion to be fake Lazada promised handing out gift rice cookers … [Read more...] about Lazada to be inspected soon
Complaint letter to service provider
Red Cross activities integrated into climate change response More than 15,000 households in 14 cities and provinces who announced natural disaster status, have received initial support from the Vietnam Red Cross Society (VRC). Vice President of the VRC Central Committee Tran Thi Hong An told an April 27-28 event, that by April 24, 2016, the organisation had mobilised over 25 billion VND (1.1 million USD) donated by people from all walks of life to aid natural disaster victims. The conference, jointly held by the VRC, the German Red Cross (GRC) and the VRC's chapter in Quang Binh province, aims to assess the risks and impacts of climate change and how red cross activities can work in response to climate change. As part of the GRC-funded "Community-based disaster risk management" project, the event is due to create an opportunity for the VRC, and relevant agencies, to promote the integration of climate change adaptation into the management of risks and disasters in Vietnam. It is … [Read more...] about Social News 3/5
Level: Pre-intermediate and above Brief description: In the last lesson we practiced writing a letter of complaint. This lesson practices the language of dealing with complaints. It will be particularly useful for students who may need to deal with correspondence in their work. KEY CONCEPT: A customer making a complaint is a dissatisfied customer. When we respond to a complaint, our aims are: • to make our customer satisfied; • to make our customer loyal. We can do this by: • showing we have listened and understood the complaint, and that we take it seriously; • explaining how the problem arose; • explaining what action we will take to remedy the situation; • making an offer. Understanding the letter of complaint In the last lesson you wrote a letter of complaint about a hotel stay. Compare your letter to the letter below. Dear Mr Geiger I am writing to complain about my visit to your hotel. I stayed with you for two nights on the 25th and 26th May this … [Read more...] about Responding to a letter of complaint
Level: Pre-intermediate and above Brief description: This lesson helps you practice writing a letter of complaint. KEY CONCEPT: A complaint letter should be polite and courteous, but clear and direct. Look at the sample letter below and answer the questions that follow. Understanding the model 1. What product or service did the customer buy? 2. What problems did the customer experience? 3. What were the effects of these problems? Did the customer have extra costs because of them? If so, how much? 4. What does the customer want the supplier to do? Answers 1. The customer bought a package tour of Thailand. 2. The customer’s flight was overbooked; she had to take a taxi to the hotel. The customer’s room had been given to someone else. 3. The customer had to wait 4 hours at the airport, she had to pay $30 for a taxi and $25 extra per night for a different room. 4. The customer wants the supplier to apologise and refund her the extras she paid during the tour. Analysing the … [Read more...] about How to write a letter of complaint?
Vietnam Airlines (VA) will petition Italian judiciary agencies to clarify the nature of a lawsuit filed by a lawyer of Vietnam Airlines' former agent in Italy, said the national flag carrier's General Director Pham Ngoc Minh. "In this lawsuit, the airline is being taken advantage of and imposed with an unjust and unreasonable judgment," Minh told the press on March 16, adding that Vietnam Airlines will continue to appeal against a Rome court's verdict that orders the airline to pay damages to the lawyer. Lawyer Maurizio Liberati was hired in 1992 by the airline's agent in Italy, the Falcomar Co. Liberati claimed that he provided professional services to the airline pursuant to his agreement with Falcomar. When Liberati was sacked by Falcomar, he took both the agent and Vietnam Airlines to court. According to Minh, Vietnam Airlines is considering the possibility of taking Falcomar's former Director De Montis to Vietnam's court for his swindle. Minh said that except for a single … [Read more...] about VA to continue appeal against Italian lawyer’s lawsuit