The Ministry of Trade (MoT) plans to apply strict regulations to business involved in commodity control services to ensure the quality and stability of the domestic commodity control market. Deputy Minister of Trade Tran Duc Minh said at a recent seminar in Ho Chi Minh city that commodity control requires highly technical skills, and that its benefits were important for companies and individuals as well as for consumers. The domestic commodity control market, however, is very chaotic due to various reasons, he added. The country has too many companies involved in the commodity control service, which could make the domestic market spiral out of control, said Ta Hoa Binh, deputy director of the Asia Control Company. Each economy should have a limited number of companies that provides commodity control service. Most countries have on average 10 to 15 institutions involved in this business. He said that China has only four to five commodity control service providers. Vietnam now has up to … [Read more...] about Propose a motion to set up an association of commodity control service providers
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Airport service provider calls for customer sympathy
A chief executive at Sasco, the largest service provider at Ho Chi Minh City's Tan Son Nhat airport, said passengers should sympathize with the firm, as the poor service they have complained about is the result of both subjective and objective causes. Tuoi Tre, referring to the newspaper's recent report that the Sasco store at the terminal sells poor quality food at exorbitant prices. Huong said she has sent staff to check the service, and reprimanded employees over the issue. "We want employees to acknowledge that it is the customers who bring the company money from which their wages come," she said. The deputy director added that services may fail to be appropriately provided as the terminal receives up to 400 flights per day. It has been observed that a simple sandwich containing a thin slice of meat and several leaves of lettuce is on sale for VND45,000 at the Sasco store, while a dish of spaghetti with canned beef bologna costs VND79,000. (US$1 = VND21,000) Both were … [Read more...] about Airport service provider calls for customer sympathy
Mobile phone service providers warned for ‘loose management’
VietNamNet Bridge - Authorities have warned major mobile phone service providers like VinaPhone, MobiFone and Viettel over their loose management of message switchboards. This has led to customers being swamped with spam messages and advertisements for several services like downloading ring tones, fortune telling, gambling and even "sexual consultancy". Many customers have lost money responding to messages said that they'd won prizes. In a recent case, the Ha Noi-based EMOBI JSC was found to have sent 800 messages each hour with content related to fortune telling and gambling. … [Read more...] about Mobile phone service providers warned for ‘loose management’
2011 is a bumper year for virtual office service providers
VietNamNet Bridge - Since the expenses on running offices have been increasing sharply in the context of high inflation, many businesses now think of using virtual office services. Phan Van Dung, General Director of Huu Lien Company, once used the shared office service provided by a foreign company. However, Dung has become the service provider. … [Read more...] about 2011 is a bumper year for virtual office service providers
Service providers sting themselves by overcharging travelers
Hotel, restaurants, resorts, carriers all try to overcharge travelers on holidays or in high tourism season, which has made domestic travelers turn their backs to domestic tours. Travel firms have complained that the input service fees have been increasing dramatically, especially on rush days, thus making domestic tours less attractive to Vietnamese people. Travelers now tend to choose outbound tours, which have lower tour fees, instead domestic expensive and monotonous tours. Boring tours Nguyen Van My, Director of Lua Viet travel firm, complained that it’s now very difficult to sell domestic tours because of the high fees. The fees of the tours to the central region on the May holiday, for example, jumped to 5-6 million dong per traveler, much higher than the tour fee to Cambodia at 3.6-3.7 million dong. Especially, the tour fees to Hanoi sometimes are even higher than that to Singapore. Outbound tours also attract Vietnamese travelers with their diversified and … [Read more...] about Service providers sting themselves by overcharging travelers