 |
| SABECO is due to hear announcement of the case result this month |
The representative for SABECO shared with VIR that the company is maintaining its utmost efforts to attempt to solve the issue as well as ensure the customer's rights first and foremost.
The company, he said, always complies with the laws of Vietnam and also complies with the court's requirements, while the company understands that it is necessary to rely on consumers to survive.
In September 2018, a consumer bought a barrel of Saigon beer bottles – of those, the customer alleges that one bottle was found to have under half of its contents. The consumer kept the bottle to complain to SABECO about the poor quality of the product.
In a letter of intention to sue the company, the customer asked a court to force SABECO to compensate for the price of the beer bottle (around 45 US cents) as well as damages to mental health equivalent to 10 months of the minimum wage as regulated by the government for the Ho Chi Minh City area – equal to around $1,700. The customer also asked SABECO to apologise in three consecutive issues of four major newspapers. The consumer eventually changed his demands, keeping the lawsuit request intact while also asking for compensation of $1 million.
According to SABECO, the compensation's value is not the main issue. It wants to ensure that customer complaints are respected and investigated thoroughly, to ensure a smooth production process. However, it refuses to respond to unreasonable requests.
On March 5, SABECO's legal representative officially refused the demands, claimed there were conflicts between the customer's reasoning and that of other people who had made declarations on the situation. Ultimately, SABECO believes that the pursuant was not the person who drank from the bottle, and therefore could not be the person to demand compensation.
The final result is due to be announced by the court on April 20. Whatever the result, SABECO insists that it will continue to make efforts to solve this particular issue, at the same time as protecting its customers.
By Bich Ngoc
- New council being created to protect consumer interests
- We need an Elizabeth Warren to protect Canadian consumers
- BP plan to drill in Great Australian Bight risked 750km oil spill, documents show
- Legal-software promoter unveils ‘Legalise and Protect’ campaign
- Optimism may protect against chronic pain in soldiers
- Central bank tightens consumer credit control
- Formulation of Consumer Credit Act to be expedited: Mahathir
- Singapore to open up retail electricity market from November: What it means for consumers
- Watain ban: Churches respect freedom of choice but will protect social cohesion, sacred beliefs
- Watain ban: Churches say they respect freedom of choice but will protect social cohesion, sacred beliefs
- China Says Ready to Defend Its Interests in US Trade Spat
- Roilo Golez’s untimely death a great loss
- Trump lands in Great Britain for first UK visit
- Labour declares class war: Jeremy Corbyn vows to target 'vested interests' and 'corrupt' business as he lays out plans to ramp up public spending - accusing the Tories of fighting for the 'super-rich'
- The Big Read: No more errantly parked bikes? New regime promising, but requires some pain
- Getting rid of a pain in the neck: Chiropractic Association calls for regulation of industry
- My baby monitor started a cyberattack? IoT industry suffering from security growth pains
- Xi’s gain is Prince Mohammed’s pain: oil rout winners and losers
- Grey Cup? Great Canadian tradition and it dominates the mail
- Can we feed the world and ensure no one goes hungry?
SABECO at great pains to ensure protection of consumers’ interests have 576 words, post on www.vir.com.vn at April 7, 2021. This is cached page on Talk Vietnam. If you want remove this page, please contact us.