HCM City Department of Transport announced on September 18 that it was working to integrate the urban traffic information portal into the Zalo mobile app in an attempt to reduce congestion. Congestion in HCM City The department’s director Bui Xuan Cuong said in order to provide an effective an interactive traffic portal to the citizens, they decided to co-operate with the popular mobile messaging app Zalo. The Saigon River Tunnel Management Centre, the operator of the city traffic portal, has worked with VNG Corporation to integrate a chatbot into Zalo app to help users view the current traffic in nearby locations via the security cameras, find the most suitable routes and read traffic news. The authorities hope that the city traffic portal will become more effective and familiar to the citizens via this collaboration. In the future, the Saigon River Tunnel Management Centre will continue the research to help users find bus routes via voice search. If Zalo users want to know about HCM City traffic information, they only have to click on the search bar and type the keywords “traffic information in HCM City”. The website and mobile versions of the traffic portal were launched by the Department of Transport in last January for both IOS and Android users have contributed a great deal in providing timely traffic information to the citizens. This is part of the project transforming HCM City into a smart city for 2017-2020 period, with a view to 2025.